Statutory rights

MIDESU will not use a voluntary warranty to reduce statutory consumer rights. Final consumer-return and defect terms will be published before sales open and will reflect the rules applicable to the customer and destination market.

Defect reporting

The planned support route is direct and simple: contact [email protected] with the order reference, product/serial number where applicable, a description of the issue and supporting photos or diagnostic information.

MFD replacement / RMA direction

For a verified covered MFD fault, the intended premium-service model is rapid replacement rather than making the customer wait for a repair. The failed unit is returned to MIDESU for analysis, repair and service-stock use where appropriate. Final RMA timing, freight responsibility and eligibility rules will be published before MFD sales begin.

Installation-related issues

Support will distinguish a defective product from installation, wiring, configuration, external electrical damage, water ingress or unauthorised modification. Customers will not be asked to diagnose complex hardware failures themselves, but basic installation information may be requested before an RMA is approved.

Returns / cancellation

Final distance-selling cancellation and return instructions, including any lawful exceptions that may apply to made-to-order or personalised goods, will be stated clearly before checkout is activated.